Store Policies

PRIVACY POLICY

Extensions.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, Extensions.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices, simple use the unsubscribe link in the footer section of our email.

 

SECURED SHOPPING

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our web site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

 

PAYMENT OPTIONS

We accept the following credit cards: Visa, Master Card, Discover, American Express and PayPal. For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

 

ONLINE ORDERS

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

When you are ready to check out, you will be taken to a secure checkout page. Please fill out the following information:

  1. Your name (as it reads on your credit card)
  2. Your billing address (to verify authorization)
  3. Your phone number (during business hours in the event we need to contact you about your order)
  4. Your email (where you can receive order confirmations and tracking info.)
  5. Your credit card type, number, and expiration date

 

ORDER CHANGES

A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10:00 AM (CST) the following business day.

 

RETURN POLICY

Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, or Damaged items are not eligible for return).

A return handling fee will be applied for all products returned for refund. Once your item is returned, you have two choices:

Store Credit - $0 fee if you return your item for store credit to be used for a future order(s).
Return for Refund: Handling Fee - $5 for items $100 or less. $10 if your items over $100. $25 for items over $300.
We will process your refund within 3 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

 

HOW TO RETURN

Repackage your item(s) as received from the manufacturer and include the completed Return Form (included on reverse of packing slip or click to print). Within 30 days please mail to:

Beauty & Hair Returns
1504 N. Topping Ave.
Kansas City, MO 64120

 

BACKORDERS

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–800–581–8206 (press option 4) or email us.

 

SHIPPING INFORMATION

For credit cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

 

FLAT-FEE and FREE SHIPPING

We offer 6 shipping options:

  • FREE - Ground Shipping, all orders over $79.00 (US Customers Only)
  • US Ground shipping takes 7–9 business days: $7.95
  • US Air shipping takes 3–5 business days: $14.95
  • US Express shipping takes 2–3 business days: $39.95
  • Canada Air shipping takes 5–14 business days: $29.95**
  • International shipping takes 8–14 business days: $54.95**

    *             All shipping promotions apply to US Ground shipments only.

    **           We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

     

    CANCELLATION FEES

    For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.

     

    ORDER PROCESSING

    Orders are processed within 12 hours of order placement. Contingent on stock availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.

    NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

    Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

     

    TRACKING YOUR ORDER

    Login to you account and track your order. For all guest check-out customers please see email correspondence or contact customer service (Toll free 1–800–581–8206 (option 2) for assistance.

     

    SHIPPING DELAYS

    We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.

     

    DISCOUNTS & COUPONS

    All discount and coupon offers are limited to one per order.

     

    FRAUD & THEFT

    CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

     

    POLICY CHANGES

    We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.

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