Store Policies

Privacy Policy

Extensions.com respects and protects the privacy of our users. For your privacy protection, all packages will ship from Beauty & Hair. 

In an effort to provide the best service to our clients, Extensions.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to  unsubscribe@Extensions.com

 

Beauty&Hair Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Extensions.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 - "Javascript" is a web technology that gathers data such as browser, device, mouse coordinates, screen resolution, mouse clicks, page navigation, URLs that help us to monitor and improve the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Monitor and improve our website; and

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@beautyandhair.com or by mail using the details provided below:

12001 N. Central Expressway, Suite 950, Dallas, TX, 75243, United States

 

SECURED SHOPPING

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our web site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

 

PAYMENT OPTIONS

We accept the following credit cards: Visa, Master Card, Discover, American Express and PayPal. For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

 

ONLINE ORDERS

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

When you are ready to check out, you will be taken to a secure checkout page. Please fill out the following information:

  1. Your name (as it reads on your credit card)
  2. Your billing address (to verify authorization)
  3. Your phone number (during business hours in the event we need to contact you about your order)
  4. Your email (where you can receive order confirmations and tracking info.)
  5. Your credit card type, number, and expiration date

 

ORDER CHANGES

A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10:00 AM (CST) the following business day.

 

RETURN POLICY

Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, or Damaged items are not eligible for return).

A return handling fee will be applied for all products returned for refund. Once your item is returned, you have two choices:

Store Credit - $0 fee if you return your item for store credit to be used for a future order(s).
Return for Refund: Handling Fee - $5 for items $100 or less. $10 if your items over $100. $25 for all human hair over $300.
We will process your refund within 3 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

 

HOW TO RETURN

Repackage your item(s) as received from the manufacturer and include the completed Return Form (included on reverse of packing slip or click to print). Within 30 days please mail to:

Beauty & Hair Returns
1504 N. Topping Ave.
Kansas City, MO 64120

 

BACKORDERS

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–800–581–8206 (press option 4) or email us.

 

SHIPPING INFORMATION

For credit cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

 

FLAT-FEE and FREE SHIPPING

We offer 6 shipping options:

  • FREE - Ground Shipping, all orders over $79.00 (US Customers Only)
  • US Ground shipping takes 7–9 business days: $7.95
  • US Air shipping takes 3–5 business days: $14.95
  • US Express shipping takes 2–3 business days: $39.95
  • Canada Air shipping takes 5–14 business days: $29.95**
  • International shipping takes 8–14 business days: $54.95**

    *             All shipping promotions apply to US Ground shipments only.

    **           We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

     

    CANCELLATION FEES

    For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.

     

    ORDER PROCESSING

    Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 2 hours of placing the order.

    Orders may take between 1-3 business days to process before shipping out.

    Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.

    NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

    Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

     

    TRACKING YOUR ORDER

    Login to you account and track your order. For all guest check-out customers please see email correspondence or contact customer service (Toll free 1–800–581–8206 (option 2) for assistance.

     

    SHIPPING DELAYS

    We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.

     

    DISCOUNTS & COUPONS

    All discount and coupon offers are limited to one per order.

     

    FRAUD & THEFT

    CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

     

    POLICY CHANGES

    We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.

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