BASICS

How are Cashmere Hair® Extensions different?

Cashmere Hair Extensions are created using the highest quality, long- lasting, professional grade Remy hair. Cashmere Hair offers the convenience of DIY application for even the most inexperienced user. Cashmere Hair gives you salon quality hair without spending the time or money. ​​Specially designed full tracks with small clips create the perfect hair extensions. It only takes minutes to apply, and seconds to remove. They are easy to conceal, even with thin hair, try our seamless clip-ins

We have several hair extensions options so that you can achieve the hair style of your dreams! You can easily add more volume to your long thin locks with our Volumizer One Piece, create fabulous high or low ponytails, max out the fullness of your braids, create gorgeous bridal up-dos with our Classic Clip-Ins, and easily go from short-to-long in seconds with our extensions.

Will Cashmere Hair Extensions damage my hair?

No damage will occur, unlike traditional salon extensions (beaded, tape-ins, hand tied wefts, etc).

Clip-in Hair Extensions can be reapplied and styled daily without causing any damage.

Proper wear is important to the health of your hair. Wearing them clipped-in too tightly can put pressure on your scalp. To fix this, unfasten the clip and lower the location where you are clipping them to and try gasping more hair in the clip. The clip should only be attached to your hair and not pulling on your scalp.

*If you are experiencing any damage, pain, discomfort to your own hair or scalp, discontinue use and consult a physician.

I have fine and/or thin hair, will people be able to tell I'm wearing them?

Cashmere Hair Extensions are easy to conceal, even with thin, fine and short hair. You will just need enough hair to lie over the top weft to cover it. Our clip-in system is different because it's designed to be worn low on your head, making it easy to disguise and blend with your own hair.  Backcombing the hair above the top weft can help conceal it more if your hair is very thin. For the majority of our customers, no teasing is required to cover the tracks. We use small clips that have a silicone strip to help them grasp onto a small amount of hair in order to stay secure. Cashmere Clip-in Hair Extensions will not be visible if worn correctly. The beauty of Cashmere Hair Clip-in extensions is that they make achieving the look of gorgeous hair natural and easy whether you have thin hair, fine hair, damaged hair, or short hair.

QUALITY

How long will my extensions last?

6 Months- 2 Years: Daily wear including proper care, cleansing and maintenance.

3-6 Months: With extreme wear, when heat styling tools are used frequently and when hair is not washed regularly.

2+ years: With minimal wear, or if you only wear your hair extensions on special occasions your extensions can last for years.

Keep in mind, just like our own hair, any type of heat and styling products damages hair. Avoiding hairspray and other hair products will also prolong the life of your Cashmere Hair.

Do not swim, bathe, shower, or sleep while wearing your hair extensions, this can cause damage to your own hair and shorten the life of your extensions. 

Do not wear them in extreme wind conditions, like on a power boat.

*Cashmere Hair is not responsible for damage caused by misuse of the hair extensions. 

Why is Remy hair more expensive?

One indicator that you have high quality Remy hair is the price. It is the most expensive type of hair & the price is constantly increasing. Remy hair extensions are beautiful, more natural, and they look like the individual’s own hair.

It may cost more to invest in Remy extensions, but the results achieved are far more stunning and long lasting than when using synthetic or lower grade hair.

Remy hair extensions can be heat styled using flat irons or curling irons, just like your own hair. It is wiser to invest in extensions from Cashmere Hair because wear time & durability will last a longer than other brands. 

Is Cashmere Hair processed?

Cashmere Hair is minimally processed. Our gentle CASHMERE dyeing process keeps the integrity of the hair at it's finest, giving you gorgeous color and long lasting hair. (Other brands use processes which rapidly dye hair using heavy acid and chemicals, causing damage to the hair.) Instead, our process of dyeing is a very slow process which is the least damaging to hair and gives you the healthiest quality hair, allowing your hair extension to look their best longest. We take the quality of our product very seriously, which is why we set ourselves apart from other companies on a completely different level of quality & authenticity. We have our strands laboratory tested and certified to be 100% Cuticle human hair, the highest quality available. We never need to mask the harsh chemical process by using silicone, because we don't use a harsh chemical process. (This technique is used to disguise the bad quality of the hair to make it feel silky when you first purchase it. After a few shampoos you might notice that the coating come off, and true nature of the quality is revealed. ) Cashmere Hair is not silicone coated.

COLOR MATCHING

How can I get help choosing a Shade?

Let our color matching experts  recommend a shade for you.

1. Text us photos of your hair to 213-222-3878

2. Email photos 3+ of your hair to photos@cashmerehairextensions.com.

3. To submit photos now, click here.

What color do I choose?

When choosing a color to match your own hair, choose a color that matches your hair from the middle to the ends. Never choose the hair color of your "roots" as that tends to be a different shade.  The color match best for your hair will be the color of your hair from your chin down to ends of your hair. We recommend to some of our customers to purchase 2 sets, if your hair has 3 or more shades.

What shade should I order?

When choosing a color to match your own hair, choose a color that matches your hair from the middle to the ends.

Never choose the hair color of your "roots" as that tends to be a different shade. 

The color match best for your hair will be the color of your hair from your chin down to ends of your hair.

We recommend to some of our customers to purchase 2 sets, if your hair has 3 or more shades.

CLICK HERE to view our Swatch recommendations to help guide you in selecting the correct shade

What are Swatches?

Swatches are a small sample of hair and do not clip on or attach to your head. Swatches are to assist you in color matching your own hair  with the perfect shade of Cashmere Hair.

How to use: Place the swatch next to your own hair & find the one that blends best with your own hair.

Tip: When ordering swatches, select the colors in the color family that are closest to your hair color. Ordering several color swatches or a color ring will help to ensure that you get the perfect match.

If you are not sure which Swatches to order, text us photos of your hair to 213-222-3878. or click here for a professional color recommendation.

What part of my hair should the extensions match with?

 The best color to choose for your hair will be the one that matches with the ends of your hair. We recommend to some of our customers to purchase 2 sets, if your hair has multiple shades or more than 3 shades.

* Never choose the hair color to match your "roots" as that is typically a different shade.

Can I tone/use purple shampoo on Cashmere Hair?

We do not recommend using toner, purple shampoo, or color depositing products on Cashmere Hair.

We will not accept any returns or exchanges under any circumstances on hair extensions that have been treated with dye, toner, or color depositing shampoos/conditioners/products. Please make sure that you are satisfied with your extensions and that there are no defects before altering the hair. 

Cashmere Hair is not virgin hair and we cannot guarantee the outcome of any color depositing shampoo/products, purple shampoo, or toners or dyes.

If you choose to test out any of these products on your Cashmere Hair we suggest testing it on a small section or on the tester piece (if included). To prevent the extensions from soaking up too much color, always dilute before applying to the hair.  

Can I dye Cashmere Hair Extensions?

We do not recommend dying the hair extensions. Our goal is to supply you with the best quality hair extensions possible, and we have a very special dying process that keeps the hair in the healthiest condition. Further dying could damage the hair.

Never bleach or dye Cashmere Hair lighter.

Cashmere Hair is not virgin hair.

Cashmere Hair is NOT responsible for any damage due to dying process that customer does to the hair. Should you choose to dye Cashmere Hair it is at your own risk, and you cannot make a return or exchange once the hair has been altered from it's original condition.

OUR PRODUCTS

Can I purchase individual pieces/tracks of Cashmere Hair Extensions?

Cashmere Hair Extensions are not available for purchase in individual tracks, they come in full sets only that include several tracks.

Do you sell “Toppers” or any type of extensions to cover the top of my head?

At this time we do not sell toppers, wigs or clip in bangs. If you would like to be put in an email list to be notified if we design any for purchase, please email us at info@cashmerehairextensions.com.

Will Cashmere Hair Extensions stay in my hair, without slipping out?

Don't worry, our extensions will not just slide out on their own, even with fine hair. Clip-ins are a safer option than other types of extensions. 

Cashmere Hair uses the best quality clips to ensure they stay securely fastened for maximum comfort & safety. Clips play an important role in the comfort, durability, and safety of clip-in hair extensions. 

It's important to understand these clips are designed to gently slide out only if major pressure or a very strong pull on the extensions occurs, to help prevent damage to your own hair and scalp.

TIP: If you would like added support on occasion, you can gently tease the hair just at the base where you plan to attach the clip. For even more hold, lightly spray the teased section with hairspray and let it dry, before attaching the clip. 

HAIR CARE

How often should I wash my Cashmere Hair?

For most people is not necessary to wash your extensions after every use.

If you find that your extensions are tangling or frizzing up, please consider washing them and using our Extension Shine Spray after they have dried to smooth them and add extra shine. 

Wash Schedule:
- If you have oily hair: Wash & Condition after every 2-5 wears.
- After using hairspray or styling products: Wash & condition after 1-2 wears.
- Dry hair: Wash & condition after 10-15 wears
- Normal Hair/scalp: Wash & Condition 5-10 wears
- If you swim with them (not recommended): Wash and condition immediately.

How can I keep my Cashmere Hair Extensions smooth and tangle free?

Use a light spritz of the the Extension Shine Spray to add shine and smooth the hair between wears. Brush the hair extensions only using the Cashmere Hair Brush in between every single wear (daily) to detangle and smooth.

Please make sure you are washing your hair extensions frequently enough to ensure they are clean. Dirty hair tangles much quicker.Wash and condition with the Cashmere Haircare Set for best results. If your hair extensions start to tangle a lot, they may be too damaged and will need to be replaced.

How should I brush my extensions?

Brushing your hair extensions between every single wear with the Cashmere Hair Brush is extremely important for proper care of your extensions. 

This brush is specially designed to prevent damage and breakage from brushing to prolong the life of your Cashmere Hair Extensions. It is designed and tested to cause the least amount of breakage and prevent unnecessary hair loss to your clip ins to keep them fuller longer. Our specially designed brush will help to prolong the life of the extensions. 

Always start brushing from the bottom and start by removing tangles in short sections and work your way up. You can also wash and condition the extensions before brushing them to help remove some tangles and smooth the hair.

How can I style Cashmere Hair?

Cashmere Hair is real human hair and can be heat styled using a flat iron, curler, crimper, blow dried or air dried just like your own hair.

Cashmere Hair is straightened before packaging it up, so you may want to wash Cashmere Hair before curling to help it hold curl longer for the first time. 

You can also use styling products on Cashmere Hair. Keep in mind that use of heat styling and other hair products will cause damage to your extensions over time. Do not leave on heat for extended time periods, extensions can burn just like your own hair.  

Can I cut Cashmere Hair Extensions?

We encourage you to get your extensions cut by a professional that knows how to cut hair extensions. Cutting them to blend with your hair will give you amazing and natural results! 

 Since it is a different technique than cutting regular hair, it needs to be done right to avoid a choppy look. Please make sure that you are happy and there are no defects with your extensions before cutting them.

Cashmere Hair is not responsible for any defects or damage once the extensions have been cut. We cannot accept any returns or exchanges on hair that has been cut. Do Not Razor cut Cashmere Hair.

* We have found that "point cutting" extensions provides the most natural results. 

TROUBLESHOOTING

What to do if the extensions are hurting while wearing them?

Cashmere Clip-in Hair Extensions should not hurt or be painful if worn correctly.

Make sure that when you clip them in, the clip is grabbing onto  enough hair, which will help to distribute the weight evenly across the tracks and prevent pulling in one spot.

Our hair extensions are thicker then regular hair extensions, and they have a lot of hair, it can be heavier than you are used to at first. If you find them to be heavy, consider wearing a few less tracks at one time.

Another way to ensure comfort is to clip them a little lower than where you parted your hair (1 inch down from the part) so they are not sitting right up against your scalp. 

You never want to wear your extensions clipped in super tight, this can cause hair loss and damage to your scalp and hair. 

*If you continue to find them uncomfortable or painful, discontinue use and consult a physician. 

I’m having trouble clipping in my extensions?

Practice will definitely help, and we have a few resources to help! 

Check out this video on how to clip the Classic Clip-In Extensions in https://youtu.be/2OdTVVu66y8

If you still find it difficult, did you know that sometimes it’s easier to get assistance with it? Ask a friend or relative! You can even take them to your hairstylist for special occasions, and have them clip in your extensions and style them for you. They can also usually give you a private lesson on how to clip them in the best way for your style.

Most hairstylist will also wash your extensions for you and restyle them as an extra service if you need help. Just ask!

My extensions aren't blending with my own hair?

It can certainly be frustrating trying to figure out what will work to make the hair extensions blend with your hair, but we have some suggestions!

Short or blunt hair cuts are more difficult to blend with hair extensions because there is an obvious difference between the 2 lengths. Many of our customers cut & layer the extensions to help them blend with their own natural hair.

If you plan on wearing them everyday, you might also want to consider layering your own hair to blend as well.

Styling the extensions and your own hair in a slightly wavy texture will also help to blend your hair with the extensions.

Can I swim, bathe or shower with my extensions?

We don’t recommend swimming, bathing or showering with extensions clipped in.

Salt water and chlorine can alter the color of the hair, and damage the clips. Swimming while wearing extensions can also tangle the hair causing damage to your own hair and/or the extensions. If you are going to swim, do not get your hair wet at all.

Always remove the extensions before washing your hair and the extensions. Please wash them separately. This will prevent them from tangling with your hair and causing any damage to your own hair or scalp.

Can I go through airport security wearing my hair extensions?

In our experience, you can usually walk through security with the hair extensions without a problem. They do not set off the metal detectors. TSA may decide to do additional screening measures if necessary.

(If TSA asks, you can inform them that you are wearing clip-ins, and they may just touch the back of your head to confirm.)

Are the clips magnetic? Can they be worn around strong magnets?

We do not recommend wearing them near or around strong magnets. If you work around magnetic fields, please do not wear clip-in hair extensions. The clips can have a weak magnetism.

Can I go on a boat or in a very high wind situation with my extensions?

A normal windy day is totally fine to wear your extensions. But, we do not recommend wearing your hair extensions in very high wind conditions. Some examples of high wind situations are; on a high speed boat, riding on a motorcycle, riding in a convertible car, etc.

These situations may cause severe tangling and can damage the hair extensions.

ORDERING

My payment go through?

We are so sorry you are having trouble checking out and we are here to help you. First, make sure you input all of your information correctly. Second, try using a different browser (Safari, Firefox, Chrome). Sometimes your bank will also block your card from being used if it's abnormal activity for your protection, so please also check with your bank. If you are still experiencing issues, we are happy to help you place an order over the phone or help you figure out why your payment is not processing. For immediate response contact us at info@cashmerehairextensions.com, or call us during business hours at 213-222-3878.

How can I place an order?

You can place your order on our online store or call us at 213-222-3878 to place an order over the phone. We would be more than happy to answer your questions and concerns as well as help you place an order.

RETURNS & EXCHANGES

What's the return policy and exchange policy?

Yes, we are proud to offer a return/exchange policy for eligible products. We understand that there may be a case in which you need to return or exchange your order. CLICK HERE TO READ OUR RETURN/EXCHANGE POLICY. 

What if I opened the extensions and broke the security seal?

Please understand, human hair extensions are a hygienic product. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety reasons. This is an industry standard, & other hair extensions suppliers do not allow returns of opened items for the same reasons.

What if my order is defective or my extensions have a broken clip?

If a product is defective please send a photo of the defect along with a description within the first 30 days of receiving your order to customer service at info@cashmerehairextensions.com and we will gladly help you to resolve the issue.

Although it’s an inconvenience, broken clips are an easy fix, as there are 2 extra clips included with each set of hair extensions & instructions HERE on how to replace the clips so that you can start wearing your Cashmere Hair asap.

How do I make an Exchange/Return?

STORE CREDIT

How do I redeem store credit?

To apply store credit to an order when checking out, you need to first log into your account. Once logged in you will see the available store credit listed in the “My Account” menu. When you go to check out, you will be given the option to use the store credit to pay for your order or to use an alternative payment method and save the store credit for a future purchase.

My store credit isn’t showing up in my account?

If your store credit is not showing up in your account, your return/exchange may have not been fully processed yet. Please allow 2-3 days for it to show up in your account. If it still does not show up, please call us at 213-222-3878 during business hours, or email us at info@cashmerehairextensions.com for more information.

SHIPPING & TRACKING ORDERS

What are the shipping times?

CLICK HERE for more shipping information

How do I track my order?

You should have received an email with your tracking number when your order shipped. You can also login to your account to find your tracking number. 

Domestic orders please enter your tracking number into the USPS.com website to check the status of your order.

International orders please enter your tracking number into the DHL.com website to check the status of your order. 

If you have further questions please call us at 213-222-3878 or email us at info@cashmerehairextensions.com so we can assist you.

I haven’t received my order?

We are sorry to hear that you haven't received your order yet. Please reach out to us via email at info@cashmerehairextension.com or shipping@cashmerehairextensions.com so we can chat further about the issues that you're experiencing with your delivery. We are more than happy to help you track down your order.

I missed my delivery?

We know that it is so frustrating when you miss your delivery, and for the quickest retrieval of your order, we suggest going to your local post office to pick it up in person. If you miss your delivery, USPS will hold it at your nearest Post Office location for serval days and return to sender if you do not pick it up or schedule a redelivery in a timely manner. You can try to reschedule a delivery by calling USPS, at +1-800-275-8777 (but this slows down the process of you receiving your package and risks that you will also miss your delivery again.) We highly recommend that you pick it up from your post office immediately. Please bring a photo ID in order to retrieve it.
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