FAQs: Hand-Tied and Flat-Weft Extensions

BASICS

Can you cut Original Hand-Tied extensions?

Original Hand-tied extensions can not be cut, they are pre-cut and may unravel and shed if cut. 

Can you cut Genius Weft extensions?

The Genius Weft Extension can be cut anywhere along the seam. They will not shed or unravel when cut. It is the thinnest weft option that allows you to customize the width for perfect placement and fit. 

How long does a weft last?

Cashmere  Hair Original Hand-Tied  and Genius Wefts last for up to a year with proper care. Your weft move up or reinstallation would occur about every 6-8 weeks but can differ based on how quickly your hair grows.

How to apply hand-tied extensions?

Genius Weft Extensions and Original Hand-Tied Extensions are designed to be used hand in hand with any beaded row method of your choice by a salon professional. 

Are hand-tied extensions bad for your hair?

Cashmere Hair Hand-Tied Extensions are non-damaging if you go to a certified stylist who is certified in Beaded Row Extensions.

How can you determine Cashmere Hair quality?

Touch it! Cashmere Hair is the softest and most luxurious hair. Your fingertips should feel a pleasant and satisfying sensation when running your hands down the hair.
Style it! High-quality hair will easily adapt to your own natural hair, blending and seamlessly natural looking.
Install it! We always recommend Hand-Tied Wefts & Genius Wefts to be installed by a professional stylist or certified in the Cashmere Beaded Row Extensions. Use our below salon/stylist locator to find your nearest Pro-Stylist.

ACCOUNT INFO

How do I change my account information?

You can update your account information by logging in to your account and updating information there.

I forgot my password?

If you forgot your password, simply visit "account" to reset your password. Follow the prompts, and you’ll be able to log in using your new password. Hey, it happens to the best of us.

Is there discounted prices for Salon Professionals?

We're happy to offer exclusive pricing and a stylist discount for all professional licensed stylists. Pending approval of your Salon Professionals application, your account will be set-up as a Salon Professionals account with the discount automatically applied once you login. Cashmere Hair will send you a confirmation email within 48 hours letting you know your approval status for your account.

How to I apply for a Salon Professionals account?

POLICIES

Shipping?

Click here for our shipping policy

Returns?

All hand-tied products are FINAL SALE, they cannot be returned or exchanged. Hand-tied extensions do not include a tester piece, therefore we recommend ordering one of our hand-tied color rings before purchasing extensions to ensure you/your client is choosing the right shade to match.

Color matching?

We do not recommend our color matching services for hand-tied extensions. Hand-tied extensions do not include a tester piece, therefore we recommend ordering one of our hand-tied color rings before purchasing extensions to ensure you/your client is choosing the right shade to match.

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