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Call us at 213-222-3878
Free Domestic Shipping

  • We ship Monday-Friday via USPS or DHL (International). 
  • We DO NOT ship on Saturdays, Sundays and holidays. (If you order Friday-Sunday, you order will not ship until Monday.) 
  • It may take 1-2 business days to process your order, unless 'Verification' is required.
  • All hair extension orders are shipped with signature confirmation to ensure safe delivery. If you are not home upon delivery, you will need to pick it up from your local post office or call to schedule a redelivery by calling 1-800-ASK-USPS (1-800-275-8777).
  • If you wish to waive the signature requirement, you may state so in the comments section at time of checkout and assume responsibility of secure delivery.  
  • DOMESTIC TRACKING: USPS Call 1-800-ASK-USPS (1-800-275-8777) or Click link: https://tools.usps.com/go/TrackConfirmAction!input.action
  • INTERNATIONAL TRACKING: For International DHL Deliveries click link: http://www.dhl.com/en/express/tracking.html
Service Estimated Time Price Tracking/Signature Required
FREE Domestic Shipping 6-10 Days FREE Yes/Yes
Quick Ship USPS Priority 2-4 Days $6.99 Yes/Yes
Express USPS Domestic 1-2 Days $14.99 Yes/Yes
Quick Ship (Hawaii, Alaska, P.R.) 3-5 Days $9.95 Yes/Yes
Canada DHL Flat Rate 1-2 Days $25.00 * Yes/Yes
International DHL Flat Rate 1-2 Days $35.00 * Yes/Yes
 * Additional Customs fees may apply /  We do not ship to International P.O Boxes)
 

FREE DOMESTIC SHIPPING:

• FREE 6-10 DAY Expected Shipping with Tracking, Delivery Confirmation & Signature Confirmation* Required. (*For extension purchases only.)
• NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 
• All Swatch purchase are sent via First Class Mail and will not have tracking. 

DOMESTIC QUICK SHIP:
• 2-4 DAY Expected Shipping with Tracking, Delivery Confirmation & Signature Confirmation* Required. (*For extension purchases only.)
• NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
EXPRESS SHIPPING: 
• 1-2 DAY Expected Shipping (Not guaranteed) with Tracking, Delivery Confirmation & Signature Confirmation* Required. (*For extension purchases only.)
• We are NOT responsible if the package is not delivered overnight as it can take up to 24 hours to process the order and we cannot be held liable for USPS guarantees.
• If the item is not delivered in time, please contact USPS (1-800-ASK-USPS).
• We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times, please choose Express Options at your own discretion. 
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. 
INTERNATIONAL SHIPPING:
• We do NOT ship to International P.O. Boxes, please provide an alternate shipping address.
• We do not ship individual swatches internationally.
• International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office, or tax agent for respective charges and rates on a package coming from outside of your country. We are not responsible for any delays caused by destination country's customs clearance process. 
• Tracking your order: Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for DHL guarantees. If the item is not delivered in time, please contact DHL. We will NOT refund additional shipping charges if DHL fails to meet their guaranteed shipping times.

TRACKING AND DELIVERY
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1–4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Please contact us only AFTER you have spoken with your courier for assistance.

PROCESSING TIME FRAME
All orders must be processed before they are shipped. This process can take up to 1-2 business days. no orders can be guaranteed to ship out the same day as order is placed. We work hard to process all orders, so please take processing time into consideration when choosing your shipping method. 

WRONG ADDRESS DISCLAIMER: 
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@cashmerehairextensions.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, and are not responsible for any shipping costs if we are unable to process any corrections or cancellations. 

 


 

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