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Returns & Exchanges

Can I return my product?

You can return your product only if the following is true:
The product was purchased within the last 30 days, is in its original packaging and resellable as new, and never applied, worn, or colored. OR The product is deemed to be defective by Donna Bella within 30 days of purchase.
If you want to return a product, follow the guide below:

How to return a product:

1. Call us at 1-888-424-7548. We are available Monday- Friday 10 a.m. to 7 p.m. EST. Our stylist representatives will help you get the return process started.
2. Obtain a Return Material Authorization (RMA) number from Customer Service.
3. Send the package with the materials back to Donna Bella. Include the RMA number, your name, address, and phone number with the shipment.
4. Let us know the tracking number of the package you are sending back by calling Customer Service (1-888-424-7548).
5. Once we receive the products, we will process the return/exchange within 2-3 business days.
Our Address:
Donna Bella Hair, Inc
ATTN: Returns
631 North 400 West
Salt Lake City, UT 84103
Take note:
Exchanges or returns must be made within 30 days of purchase, no exceptions. The product must be in its original condition and sellable as new.

Because of sanitation and safety concerns, we are unable to accept hair that has been colored, chemically treated, installed, or used in any way. Please inspect the quality of hair before use.

Unless the product is defective or shipped incorrectly, you are responsible for shipping charges to and from Donna Bella, as well as the 15% restocking fee. We do not charge a 15% restocking fee to exchange an item. The only time we charge a 15% restocking fee is if you are returning the item for a refund.

Unless Donna Bella made the shipping error, shipping is non-refundable.

If you return a product without an RMA number, we may not be able to process your return.

Donna Bella wil replace any products that are defective within 30 days of purchase date. Upon the product being returned, we will ship a replacement product at our expense.


Here at Donna Bella, we understand that you love your hair and don't want to be without it. The return and exchanges process may take up to 2 weeks.

In order to get you the hair you need right away we allow you to repurchase the correct products so that they can ship immediately to you. It will still be your responsibility to get an RMA number and ship the product you'd like to exchange back to us. Once we receive the product back to our warehouse we will credit your account in full or if you require a refund, it will be processed at that time.

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