You have the right to return your product for a refund or free color exchange, provided that you contact us within 7 business days from the day on which you receive your Hidden Crown and they have not been removed, worn or taken out of the cardboard backing and the seal has not been broken, otherwise they will be deemed exempt of refund or exchange.
This also means that you can’t try on the hair – even if briefly! If you remove the hair and remove the bonds that tie it up, it is ineligible for return.
If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.
Returns must be requested within 7 days of receipt of delivery.