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Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Frequently Asked Questions

  • What is your return and exchange policy?

    We are happy to accept your set back for a return or exchange within 60 days, as long as it has not been opened, worn, or tampered with. You may take out the card the tester weft is attached to (but not the golden tie) at the bottom compartment to check the color and quality, but the main compartment must remain sealed in order to be eligible for an exchange or return.

    Please read about our Return Policy and our Exchange Policy. Please e-mail info@luxyhair.com when you are ready to proceed with your return or exchange.

  • How long does shipping take?
    Country Carrier & Timing Shipping Fee Taxes
    United States
    UPS Mail Innovations/UPS SurePost, 3-7 Business Days, UPS 2-Day/Overnight
    FREE Only charged in NY
    Canada
    UPS Mail Innovations International, 2-10 Business Days, DHL Express available at check-out, 1-5 Business Days
    FREE Charged by Country
    UK/Germany/France/ Australia/Italy/Spain
    UPS Mail Innovations International, 5-15 Business Days, DHL Express available at checkout, 2-5 Business Days
    FREE Charged by Country
    Other International¹

    DHL Express, 1-5 Business Days

    FREE Charged by Country


    Territories of the United States:
    For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.

    For more details shipping and delivery information, please click here.

  • What is the difference between Classic and Seamless hair extensions?

    If you're new to the world of clip-in hair extensions and are looking to figure out how to choose between our Classic and Seamless hair extensions, you've come to the right place. In this support article, we'll clarify the difference between these two collections so you can make a confident buying decision. Be sure to stick around until the end to see our comparison diagram.

    Our Classic Collection

    Our Classic extensions are the first type of clip-in hair extensions that Luxy Hair first designed and came out with. They are made of a fabric-stitched weft and are offered in a variety of different weights to cater to every hair type.

    Classic Features

    • Made with a fabric-stitched weft base
    • Offered in a 120g, 160g, and 220g weight
    • Offered in a 16 & 20-inch length
    • Made of 100% remy human high-quality hair
    • Virtually no shedding
    • Can withstand heat, and dye

    Should I Choose Classic Extensions?

    Our Classic Collection is good for you if:

    • Your hair is fine and fragile
    • You have thick hair
    • You have medium to thick short hair (blunt/above shoulder length)
    • You prefer more volume at your roots
    • You plan to use them for ponytails or updos
    • You plan to dye the extensions (the fabric can be dyed)

    Our Seamless Collection

    Our Seamless extensions are a part of a new collection Luxy Hair launched in 2017. Similar to our 160 gram Classic set, this set has more hair attached to each weft making the full set slightly thicker. They are made with a thin silicone-based weft that is 50% thinner than our Classic fabric-stitched wefts.

    Seamless Features

    • Made with a thin silicone-based weft base
    • 50% thinner weft band than the Classic
    • Offered in a standard weight of 180 grams
    • Offered in a 20-inch length & an exclusive 24-inch Blonde Balayage set
    • Exclusive Balayage shades and colors (Platinum Blonde)
    • Made of 100% remy human high-quality hair
    • Virtually no shedding
    • Can withstand heat, and dye

    Should I Choose Seamless Extensions?

    Our Seamless Collection is good for you if:

    • Have fine above shoulder hair
    • Have fine hair but a lot of hair strands
    • You have an average amount of hair
    • You want a more natural look with less volume at the root
    • You have balayage hair
    • Want to add sun-kissed dimension to your hair with no commitment and no damage
    --------------------------------------------------------------------------------

    Need a re-cap? Check out our comparison diagrams below. Want a second opinion? We're here to help! Please email our Support team at info@luxyhair.com with a photo of your hair.

    CLASSIC COLLECTION

    SEAMLESS COLLECTION

    Wefts
    Stitched fabric base
    Thin silicone base
    Features
    Provides more volume at your roots

    Ideal for updo's or ponytails
    50% thinner weft base
    Exclusive Balayage shades &
    colors (Platinum Blonde)
    Weight
    120 grams, 160 grams, & 220 grams
    180 grams
    16 inches & 20-inches
    20-inches &
    an exclusive 24-inch Blonde Balayage set
    Quality
    High quality, remy human hair
    High quality, remy human hair
    Shedding
    Virtually none
    Virtually none
    Usage
    Can withstand heat
    Can withstand heat
    Dye/Tone
    Hair can be dyed darker
    Fabric base can be dyed
    Hair can be dyed darker

    Silicone strip will remain its original color after dying

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    Want a second opinion? We're here to help! Please email our Support team at info@luxyhair.com with a recent selfie taken in natural lighting with no direct sunlight, where we can see your hair from top to bottom, and with no filters added - similar to the photo below.

  • Can I curl and straighten my hair extensions?

    Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

    Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

  • How long do Luxy Hair extensions last?

    The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

    In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.

  • Watch our video

    Selecting the right shade

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