We are here to help
Got a styling question? Need some hair advice? We’re always here to help. Slide into our DMs or drop us a line and we’ll get back to you within 24 hours, 7 days a week.
Frequently Asked Questions
What is your return and exchange policy?
We are pleased to accommodate returns and exchanges within 90 days on all hair extensions that have not been opened, worn, or tampered with. The good news is that all full sets of Luxy Hair extensions and Clip-In Bangs come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
How long does shipping take?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.
How do I refer a friend to give $10 and get $10 off my order?
Head to the Luxy Rewards page & either sign up or sign into your account.
You are now ready to start referring to your friends. Simply enter the email address of the person you would like to refer or share your link via text message or your favorite social channels.
Once your friend visits your unique referral link, they will then be presented with a discount code which should be copied for pasting at checkout.
If your friend's purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a new customer and must not already have a Luxy account.
NOTE: Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, your account will be blocked from our rewards program and any points awarded will be removed.
Can I curl and straighten my hair extensions?
Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.
Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.
Check out the following blog post for more info on how to care for hair extensions.
How long do Luxy Hair extensions last?
The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.
In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.
Questions answered by specific topic.
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?