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Got a styling question? Need some hair advice? We’re always here to help. Slide into our DMs or drop us a line and we’ll get back to you within 24 hours, 7 days a week.

Frequently Asked Questions

  • What is your return and exchange policy?

    We are happy to accept your set back for a return or exchange within 60 days, as long as it has not been opened, worn, or tampered with. You may take out the card the tester weft is attached to (but not the golden tie) at the bottom compartment to check the color and quality, but the main compartment must remain sealed in order to be eligible for an exchange or return.

    Please read about our Return Policy and our Exchange Policy. Please e-mail info@luxyhair.com when you are ready to proceed with your return or exchange.

  • How long does shipping take?
    Country Carrier & Timing Shipping Fee Taxes
    United States
    UPS Mail Innovations/UPS SurePost, 3-7 Business Days, UPS 2-Day/Overnight
    FREE Only charged in NY
    Canada
    UPS Mail Innovations International, 2-10 Business Days, DHL Express available at check-out, 1-5 Business Days
    FREE Charged by Country
    UK/Germany/France/ Australia/Italy/Spain
    UPS Mail Innovations International, 5-15 Business Days, DHL Express available at checkout, 2-5 Business Days
    FREE Charged by Country
    Other International¹

    DHL Express, 1-5 Business Days

    FREE Charged by Country


    Territories of the United States:
    For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.

    For more details shipping and delivery information, please click here.

  • How do I refer a friend to give $10 and get $10 off my order?

    With our rewards program, you can refer a friend so that they receive $10 off their order, and you receive $10 off yours - it's a win-win situation! Review the quick steps below on how to share your referral code, so you can share the joy of long and voluminous hair.

    Step #1 - Navigate to our accounts page. It's the second icon from the left.

    Step #2 - Login to your account. If you do not have an account with us, you'll need to create one to have access to our rewards program.

    Step #3 - Scroll down to the very bottom of our accounts page until you see the rewards widget. Click on the "Refer friends" tab on the left hand side.

    From here, you're able to share your referral code via multiple different channels - whether it's on Twitter, WhatsApp, Email, Facebook, or a direct link.

    Step #4 - Your friend will then be presented with a discount code which should be copied for pasting at checkout.

    Step #5 - At checkout, look for the "Gift card or discount code" field over to the right hand side. Paste the discount code to redeem the $10 discount.

    Once your friend has completed her purchase, we'll add 1,000 points to your account so you may also redeem $10 off your next order of Luxy Hair extensions.

    Ready to start sharing? Sign up for our rewards program now.

  • Can I curl and straighten my hair extensions?

    Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

    Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

  • How long do Luxy Hair extensions last?

    The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

    In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.

  • Watch our video

    Selecting the right shade

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