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Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Frequently Asked Questions

  • What is your return and exchange policy?

    We are happy to accept your set back for a return or exchange within 60 days, as long as it has not been opened, worn, or tampered with. You may take out the card the tester weft is attached to (but not the golden tie) at the bottom compartment to check the color and quality, but the main compartment must remain sealed in order to be eligible for an exchange or return.

    Please read about our Return Policy and our Exchange Policy. Please e-mail info@luxyhair.com when you are ready to proceed with your return or exchange.

  • How long does shipping take?
    Country Carrier & Timing Shipping Fee Taxes
    United States
    UPS Mail Innovations/UPS SurePost, 3-7 Business Days, UPS 2-Day/Overnight
    FREE Only charged in NY
    Canada
    UPS Mail Innovations International, 2-10 Business Days, DHL Express available at check-out, 1-5 Business Days
    FREE Charged by Country
    UK/Germany/France/ Australia/Italy/Spain
    UPS Mail Innovations International, 5-15 Business Days, DHL Express available at checkout, 2-5 Business Days
    FREE Charged by Country
    Other International¹

    DHL Express, 1-5 Business Days

    FREE Charged by Country


    Territories of the United States:
    For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.

    For more details shipping and delivery information, please click here.

  • What is the difference between Classic and Seamless hair extensions?

    If you're new to the world of clip-in hair extensions and are looking to figure out how to choose between our Classic and Seamless hair extensions, you've come to the right place. In this support article, we'll clarify the difference between these two collections so you can make a confident buying decision.

    Or, you can take this quick survey to find out which set will be perfect for you.

    Our Classic Collection

    Our Classic extensions are the first type of clip-in hair extensions that Luxy Hair first designed and came out with. They are made of a fabric-stitched weft and are offered in a variety of different weights to cater to every hair type.

    Classic Features

    • Made with a fabric-stitched weft
    • Offered in a 120g, 160g, and 220g weight
    • Offered in a 20 inch length
    • Made of 100% remy human high quality hair
    • Virtually no shedding
    • Can withstand water, heat, and dye

    Should I Choose Classic Extensions?

    Our Classic Collection is good for you if:

    • You have very fine, very thick hair, or short hair (above shoulder length)
    • You prefer more volume at your roots
    • You plan to use them for ponytails or updos
    • You plan to dye the extensions (the fabric can be dyed)

    Our Seamless Collection

    Our Seamless extensions is a new collection Luxy Hair launched in 2017. They are made of a silicone-based weft and are offered in a standard weight of 180 grams.

    Seamless Features

    • Made with a silicone-based weft (50% thinner than Classic extensions)
    • Offered in a standard weight of 180 grams
    • Offered in a 20 inch length
    • Exclusive balayage shade offered
    • Made of 100% remy human high quality hair
    • Virtually no shedding
    • Can withstand water, heat, and dye

    Should I Choose Seamless Extensions?

    Our Seamless Collection is good for you if:

    • Have a fine and short, or medium thickness hair type
    • You want a more natural look with less volume
    • It's important to you that the extensions are virtually undetectable in your hair
    • You have balayage hair or want to experiment with balayage

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    Need a re-cap? Check out our comparison diagrams below. Want a second opinion? We're here to help! Please email our Support team at info@luxyhair.com with a photo of your hair.

    CLASSIC HAIR EXTENSIONS

    SEAMLESS HAIR EXTENSIONS

    Wefts Stitched fabric base Silicone base
    Weight 120 grams, 160 grams, and 220 grams 180 grams
    Length 20 inches 20 inches
    Quality High quality, remy human hair
    High quality, remy human hair

    Shedding

    Virtually none Virtually none

    Usage

    Can withstand water, heat, dye
    Can withstand water, heat, dye
  • Can I curl and straighten my hair extensions?

    Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

    Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

  • How long do Luxy Hair extensions last?

    The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

    In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.

  • Watch our video

    Selecting the right shade

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