Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
We are happy to accept your set back for a return or exchange within 60 days, as long as it has not been opened, worn, or tampered with. You may take out the card the tester weft is attached to (but not the golden tie) at the bottom compartment to check the color and quality, but the main compartment must remain sealed in order to be eligible for an exchange or return.
Please read about our Return Policy and our Exchange Policy. Please e-mail firstname.lastname@example.org when you are ready to proceed with your return or exchange.
DHL Express, 1-5 Business Days
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.
For more details shipping and delivery information, please click here.
If you're new to the world of clip-in hair extensions and are looking to figure out how to choose between our Classic and Seamless hair extensions, you've come to the right place. In this support article, we'll clarify the difference between these two collections so you can make a confident buying decision.
Or, you can take this quick survey to find out which set will be perfect for you.
Our Classic extensions are the first type of clip-in hair extensions that Luxy Hair first designed and came out with. They are made of a fabric-stitched weft and are offered in a variety of different weights to cater to every hair type.
Our Classic Collection is good for you if:
Our Seamless extensions is a new collection Luxy Hair launched in 2017. They are made of a silicone-based weft and are offered in a standard weight of 180 grams.
Our Seamless Collection is good for you if:
Need a re-cap? Check out our comparison diagrams below. Want a second opinion? We're here to help! Please email our Support team at email@example.com with a photo of your hair.
Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.
Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.
The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.
In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.
Questions answered by specific topic.
If you still have any questions, please email us at firstname.lastname@example.org
We respond to every email within 24 hours! We will be happy to help you.