Choosing Your Perfect Luxy Set

• How do I choose the right color of Highlights extensions?
• How do I choose between Clip-In and Halo® hair extensions?
• How do I choose the right color of black extensions?
• What is the difference between Classic and Seamless hair extensions?

About Hair Extensions And Suitability

• Are your Balayage colors available in sample swatches?
• Do you have any sample swatches?
• Do I need to have highlights in my hair to wear the Highlights collection?
• I have short hair. Can I wear the Highlights collection?
• How do I use the Halo® Volume Bundle with short hair?

Hair Extension Usage and Care

• How do I care for my extensions?
• Do I need to wash my extensions before I wear them?
• How do you prevent tangling/matting and reduce shedding?

Halo Hair Extensions

• What is the width of the Halo® hair extension weft?
• Can you sleep in Halo® hair extensions?
• Can you wash Halo® hair extensions?
• How long do Halo® hair extensions last?
• How do I use the Halo® Volume Bundle with short hair?

Luxy Hair Accessories

• Are there any care instructions for the Wide Tooth Cloud Comb?
• What are the dimensions of the Wide Tooth Cloud Comb?
• What material is the Wide Tooth Cloud Comb made of?
• Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
• What comes with the Wide Tooth Cloud Comb?

Shipping and Delivery

• Backorders
• Tracking Your Order
• My tracking information shows that the courier attempted to deliver my order. What do I do?

Return and Exchange Policy

• Can I exchange or return my Accessory?

Order Changes and Requests

• Why haven't I received a confirmation email?

Payment and Pricing

• How much are Luxy Hair extensions?
• What if I don't have a credit card?

Payment Plans

Rewards Program

• How do I refer a friend to give CA$‌42.00 and get CA$‌42.00 off my order?
• Can I share my referral code on coupon databases?
• Do you have a discount?
• What happens if I leave and decide to join again?
• How do I leave the program?