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Order Changes and Requests

Once an order is placed, our warehouse team is on it immediately. Because of how speedy our processing times are, we are not able to accommodate any shipping adjustments after an order is placed. Please carefully review your shipping details at checkout, as well as our shipping times here to ensure you've planned your delivery accordingly.

If you place an order but realize you need it sooner, our recommendation is to place a new order with expedited shipping. Once you receive your original order, you may return it for a full refund back via our returns centre. It's quick and easy to do!

Exchange/Return Policy

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If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Color Match

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  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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