Please e-mail firstname.lastname@example.org with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse.
If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. If this is the case, you can simply refuse the package upon delivery and request to have it returned to sender. The courier will then ship it back to us at no cost to you. Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately at email@example.com and we will be happy to proceed with your refund back to your original method of payment.
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If you still have any questions, please email us at firstname.lastname@example.org
We respond to every email within 24 hours! We will be happy to help you.