How do I initiate a return or exchange?

We're sorry to hear your Luxies were not a good match!

Please e-mail us at with your order number and the following information, and we'll be happy to provide you with our return address. If you need help choosing a better match in exchange, feel free to send over some photos of your hair taken in natural lighting and we’ll be happy to help you. 

1. Please read about our return policy or our exchange policy below.

Return Policy

Exchange Policy

2. If you agree to our refund/exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement:

"I, (insert your full name), agree to the Luxy Hair return/exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a return/exchange, and I will not receive my opened item back."

3. Please take 4-5 photos of your set as shown in the attached images. Kindly refer to the instructions that apply to the type of box you received.

Rectangle Box

Round Box

Also, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.

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