How do I initiate a return or exchange?

We're sorry to hear your Luxies were not a good match!

In order to initiate a return or exchange, please e-mail with your order number and the following information, and we'll be happy to provide you with our return address and an RMA label if you qualify for a return.

1. Please read about our refund policy here or our exchange policy here.

2. If you agree to our refund/exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement:

"I, (insert your full name), agree to the Luxy Hair refund/exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my opened item back."

3. Please take 4-5 photos of your set as shown in the attached images. Kindly refer to the instructions that apply to the type of box you received.

Rectangle Box

Round Box

Also, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.

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