How do I track my UPS package?
United States
UPS will track your package from beginning to end. Depending on the shipping method used, however, UPS may hand over your package to USPS mid-transit for final mile delivery. If you see the package has been handed over to the local carrier, please copy and paste your tracking number to the USPS website. If the number is showing as invalid, check back at the bottom of your UPS link and look for a longer number.
International
UPS will ship your package to the destination country, then it will be handed over to your country’s local carrier. There will be no new tracking number for your local carrier, and they may not recognize the UPS number provided. This does not mean that your package is untraceable - UPS will continue to update it at important checkpoints, and will indicate when it’s been delivered.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- How do I know if I need a Bundle?
- What is a Bundle?
- Will my Bundle be Classic or Seamless?
- How do I apply a Luxy Hair Bundle?
- Do Bundles come with a tester weft?
Hair Extension Usage and Care
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
- Can you straighten human hair extensions?
Halo Hair Extensions
- Can I do ponytails/updos using Halo Extensions?
- Do Halo extensions come with a tester weft?
- How does the Halo wire not show?
- Does the Halo wire hurt?
- Is the Halo wire damaging?
Luxy Hair Accessories
- What are the Limited Edition Luxy Hair Clips?
- When can I order the Loop Hair Extensions Brush again?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
- Will the Luxy Hair Extensions Carrier protect my hair extensions?
Shipping and Delivery
- Shipping Estimates
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
- Can I get tracking updates via text?
Return and Exchange Policy
- Can I return or exchange my Volumizer Weft?
- Do I have to pay for the shipping of my return or exchange?
- May I return or exchange my Luxy Hair extensions without contacting you or getting an RMA?
- When will I receive my new exchange?
- When will I receive my refund?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?