How long does shipping take?
It will take an additional 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location. For more information, please click below.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- How do I choose the right color of black extensions?
- What if I want a shorter/longer length?
- What if you don't have my hair color?
- Are Luxy Hair extensions single drawn and what does that mean?
- Can I use purple shampoo on my extensions?
Hair Extension Usage and Care
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
- Can you straighten human hair extensions?
Halo Hair Extensions
- How do I choose between clip-in and Halo extensions?
- How do I choose my Halo wire size?
- Can I wear Halo extensions if I already have extensions?
- Will Halo extensions blend with my hair?
- What are the benefits of Halo extensions?
Luxy Hair Accessories
- How do I purchase the Limited Edition Luxy Hair Clips?
- What are the Limited Edition Luxy Hair Clips?
- When can I order the Loop Hair Extensions Brush again?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
Shipping and Delivery
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
- Can I get tracking updates via text?
- Where do I find my tracking information?
- Shipping terms and what they mean
Return and Exchange Policy
- Can I return or exchange my Volumizer weft?
- Do I have to pay for the shipping of my return or exchange?