I got an e-mail saying that I have to verify my order details - what does that mean?
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the e-mail that was sent to you from a Support Representative at Luxy Hair.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- How do I choose the right color of black extensions?
- What if I want a shorter/longer length?
- What if you don't have my hair color?
- Are Luxy Hair extensions single drawn and what does that mean?
- Can I use purple shampoo on my extensions?
Hair Extension Usage and Care
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
- Can you straighten human hair extensions?
Luxy Hair Accessories
- How do I purchase the Limited Edition Luxy Hair Clips?
- What are the Limited Edition Luxy Hair Clips?
- When can I order the Loop Hair Extensions Brush again?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
Shipping and Delivery
- How do I track my UPS package?
- Can I get tracking updates via text?
- Where do I find my tracking information?
- Shipping terms and what they mean
- Shipping carrier contact information
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?