I got an e-mail saying that I have to verify my order details - what does that mean?
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the e-mail that was sent to you from a Support Representative at Luxy Hair.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- What is the difference between the Highlight & Balayage collections?
- How do I know if I need a Bundle?
- What is a Bundle?
- Will my Bundle be Classic or Seamless?
- How do I apply a Luxy Hair Bundle?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- Can I do ponytails/updos using Halo Extensions?
- Do Halo extensions come with a tester weft?
- How does the Halo wire not show?
- Does the Halo wire hurt?
- Is the Halo wire damaging?
Luxy Hair Accessories
- What are the Limited Edition Luxy Hair Clips?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
- Will the Luxy Hair Extensions Carrier protect my hair extensions?
- Is the Hanger included with the Luxy Hair Extensions Carrier?
Shipping and Delivery
- Backorders
- Tracking Your Order
- Shipping Estimates
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
Return and Exchange Policy
- Can I return or exchange my Volumizer Weft?
- Do I have to pay for the shipping of my return or exchange?
- May I return or exchange my Luxy Hair extensions without contacting you or getting an RMA?
- When will I receive my new exchange?
- When will I receive my refund?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?