What is this?This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Who can join?Anyone with an account is automatically enrolled.How do I earn points?You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. Hint hint: referring new friends is the FASTEST way to get rewards!
How do I view my point balance?Your point balance is on every page in the top bar.How do I redeem my points?Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?No. Go ahead and earn as many as you can!
Do the points expire?No. You are welcome to use your points as is convenient for you.What do the 'approved', 'pending' and 'cancelled' statuses mean?Approved: These points can be redeemed on rewards immediatelyPending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals. Points remain 'pending' for 30 days after a purchase has been made, to accommodate for our 60-day return policy. Once this timeframe expires, your points status will change to 'approved.'Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)What happens if a friend I refer cancels or returns their order?Your pending points will become cancelled and will be removed from your account.Why did my account balance go down?You, or someone you referred, cancelled or returned a purchase.I completed an activity but didn't earn points!It can sometimes take a few minutes for us to process your activity and provide your points.
I referred a friend but didn't earn any points!When referring a friend, ensure to click the "Refer Friends" tab, and to send your friend your unique link to make their purchase through. If their purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a NEW customer and must not already have a Luxy account.
Can I receive points for past purchases?Sadly, no. Please ensure that you have created a Luxy Rewards account before purchasing, and are logged in when making your purchase.Can I use my points during checkout?Not directly - please redeem your points for a voucher which can then be applied during checkout.
\How do I leave the program?If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.What happens if I leave and decide to join again?Just contact us and we'll re-enroll you. However, your point total will begin from zero.Where can I report a problem or give feedback?Please reach out to us at firstname.lastname@example.org - we'll be happy to help!
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