My tracking information shows that the courier attempted to deliver my order. What do I do?
Shipping and DeliveryYour package may or may not require a signature upon delivery. Most packages are delivered to the mailbox or front door of the address provided to us at check-out, however, it is up to the courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold on to the order. In most cases, the courier will leave a delivery notice at your address to let you know if and when they will reattempt delivery. If you are unable to locate a delivery notice at your address, we encourage you to reach out to the courier directly with your full name and shipping address for more information.
Courier Phone Numbers
| Courier | Phone | Get Human Instructions |
|---|---|---|
| USPS | 1-800-275-8777 | Press 0, then 0, then press 5, then 5, then 2 |
| UPS | 1-800-742-5877 | Press 0 at each prompt, ignoring messages |
| DHL Express | Varies by country | Click here for customer support |
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?