My tracking information shows that the courier attempted to deliver my order. What do I do?
Your package may or may not require a signature upon delivery. Most packages are delivered to the mailbox or front door of the address provided to us at check-out, however, it is up to the courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold on to the order. In most cases, the courier will leave a delivery notice at your address to let you know if and when they will reattempt delivery. If you are unable to locate a delivery notice at your address, we encourage you to reach out to the courier directly with your full name and shipping address for more information.
Courier Phone Numbers
| Courier | Phone | Get Human Instructions |
|---|---|---|
| USPS | 1-800-275-8777 | Press 0, then 0, then press 5, then 5, then 2 |
| UPS | 1-800-742-5877 | Press 0 at each prompt, ignoring messages |
| DHL Express | Varies by country | Click here for customer support |
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- How do I use the Halo Volume Bundle with short hair?
- What is the difference between the Highlight & Balayage collections?
- How do I know if I need a Bundle?
- What is a Bundle?
- Will my Bundle be Classic or Seamless?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- How do I use the Halo Volume Bundle with short hair?
- Can I do ponytails/updos using Halo Extensions?
- Do Halo extensions come with a tester weft?
- How does the Halo wire not show?
- Does the Halo wire hurt?
Clip-In Bangs
- How long are the Clip-In Bangs?
- Will Clip-In Bangs show or be obvious to others?
- Do Clip-in Bangs come with free shipping?
- Can I wash and heat style Clip-In Bangs?
- Are Clip-In Bangs made from human hair?
Luxy Hair Accessories
- Can I exchange or return my Accessory?
- What are the Limited Edition Luxy Hair Clips?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
- Will the Luxy Hair Extensions Carrier protect my hair extensions?
Shipping and Delivery
- Backorders
- Tracking Your Order
- Shipping Estimates
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
Return and Exchange Policy
- Can I exchange or return my Accessory?
- Can I exchange or return my Volume Bundle?
- Can I exchange or return my Volumizer Weft?
- Do I have to pay for the shipping of my return or exchange?
- May I return or exchange my Luxy Hair extensions without contacting you or getting an RMA?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?