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Payment and Pricing

  • What if I don't have a credit card?
    We currently accept the following methods of payment:
    • Visa
    • Mastercard
    • American Express
    • PayPal

    Alternatively, you can sign up for a free PayPal account and add your debit card to your PayPal wallet. For more information on how to add your debit card, please click here. Once you have done so, you may pay using PayPal at checkout.

  • Do you offer wholesale packages/pricing?

    At this time, we do not offer any wholesale packages or pricing as we would like for Luxies to remain being sold exclusively on our website. We thank you for your understanding.

  • What methods of payment do you accept?
    We currently accept the following methods of payment:
    • Visa
    • Mastercard
    • American Express
    • PayPal
    • Discover Card
    • Amazon Pay
    • Shop Pay
    • Shop Pay Installments (US customers)
    • Klarna (Canada, and select international countries)

    We accept credit gift cards provided by one of the above-mentioned credit card providers, however, please ensure that the full amount being purchased is available on the gift card. Our online checkout system does not allow for payments to be split on two different cards.

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  • Why did I get charged an extra fee of $1-$10?

    Luxy Hair is a Canadian operated company based in Toronto, Canada with shipping facilities in the United States.

    If you are ordering outside of Canada, your credit card company or bank might charge you a fee of $1-$10 that might even display as if it was charged by Luxy Hair. This fee is not charged by us as it is charged directly by your bank, due to your purchase being placed outside of your country of origin.

    This fee is not refundable by us, as this fee is not charged by Luxy Hair. If you have any questions regarding this fee, please contact your bank.

  • Why is my payment not going through?

    At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.

    Also, please ensure that your credit card is not restricted to making international purchases. Luxy Hair is a Canadian based company.

    You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at info@luxyhair.com with your set preference (color/weight/length) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and process it manually.

    Kindly note, our online checkout system does not allow for payments to be split on two cards.

  • Will my credit card information be stored in your system?

    No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.

    In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data.

  • I live in the U.S. - will I be charged taxes on my order?

    Yes, taxes will be applied for the below states. Please keep in mind these collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays the amount collected to the state.

    Wisconsin - 5%

    Washington - 6.5%

    Virginia - 4.3%

    Utah - 4.85%

    Texas - 6.25%

    Pennsylvania - 6%

    North Carolina - 4.75%

    New Jersey - 6.625%

    Nevada - 6.85%

    Nebraska - 5.5%

    Michigan - 6%

    Maryland - 6%

    Louisiana - 4.45%

    Kentucky - 6%

    Kansas - 6.5%

    Indiana - 7%

    Illinois - 6.25%

    Georgia - 4%

    Colorado - 2.9%

    California - 7.25%

    Arkansas - 6.5%

    New York - 4%

    Kindly note, depending on the county and municipal you are in, additional taxes may be applied.

  • What currency are the prices on your website listed as?

    All prices listed on the website are in your local currency. To be sure of the currency that you are seeing, please check the currency symbol beside your total dollar amount at check-out. If you aren't seeing your correct currency, please clear your cookies and cache and try incognito mode on your web browser.

Help Topics

Questions answered by specific topic.

Contact Us

Contact Us

If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Color Match

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  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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