Payment and Pricing

  • What if I don't have a credit card?
    We currently accept the following methods of payment:
    • Visa
    • Mastercard
    • American Express
    • PayPal

    Alternatively, you can sign up for a free PayPal account and add your debit card to your PayPal wallet. For more information on how to add your debit card, please click here. Once you have done so, you may pay using PayPal at checkout.

  • Do you offer wholesale packages/pricing?

    At this time, we do not offer any wholesale packages or pricing as we would like for Luxies to remain being sold exclusively on our website. We thank you for your understanding.

  • How much are Luxy Hair extensions?

    Luxy Hair extensions will vary in price depending on the weight, color, and length. Please see below for a general price list.

    16” 140g Classic set: $149 USD

    20" 120g Classic set: $139 - $179 USD

    20" 160g Classic set: $169 - $209 USD

    20" 220g Classic set: $219 - $259 USD

    20" 180g Seamless set: $209 - $259 USD

    24” 220g Seamless Blonde Balayage set: $319 USD

    To convert these prices to your local currency, please visit this online currency exchanger.

  • What methods of payment do you accept?

    Luxy Hair Extensions accepts the following forms of payment: Visa, MasterCard, American Express (Accepted only though PayPal Checkout). For your convenience, we also accept PayPal Payments.

    We accept credit gift cards provided by one of the above mentioned credit card providers, however, please ensure that the full amount being purchased is available on the gift card. Our online checkout system does not allow for payments to be split on two different cards.

  • Why did I get charged an extra fee of $1-$10?

    Luxy Hair is a Canadian operated company based in Toronto, Canada with shipping facilities in the United States.

    If you are ordering outside of Canada, your credit card company or bank might charge you a fee of $1-$10 that might even display as if it was charged by Luxy Hair. This fee is not charged by us as it is charged directly by your bank, due to your purchase being placed outside of your country of origin.

    This fee is not refundable by us, as this fee is not charged by Luxy Hair. If you have any questions regarding this fee, please contact your bank.

  • Why is my payment not going through?

    At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.

    Also, please ensure that your credit card is not restricted to making international purchases. Luxy Hair is a Canadian based company.

    You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at info@luxyhair.com with your set preference (color/weight/length) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and process it manually.

    Kindly note, our online checkout system does not allow for payments to be split on two cards.

  • Will my credit card information be stored in your system?

    No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.

    In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data.

  • I live in the U.S. - will I be charged taxes on my order?

    A 4% state sales tax will be collected on all orders made to New York. These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays the amount collected to the state.

  • What currency are the prices on your website listed as?

    All prices listed on the website are in U.S. dollars.

    For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

    Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend to use this online currency exchanger.

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