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Return and Exchange Policy

  • Can I exchange or return my Accessory?

    Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.

    As long as the Luxy Hair Signature Curler, heat protectant glove & heat resistant mat haven't been used and are in their original condition, you can start a return here within 60 days of purchase.

  • Do I have to pay for the shipping of my return or exchange?
    Yes, as we provide free standard shipping on all orders, customers wishing to return or exchange their set will be responsible for all return shipping costs. We will deduct the shipping label cost from your refund.
  • When will I receive my new exchange?

    We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.

    It takes 1-2 business days to process all orders from the moment we place it in our system. For more shipping details, please click here.

  • When will I receive my refund?

    A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.

    Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

  • How do I initiate a return or exchange?

    To initiate a return please click here, or if you're looking to exchange your order please click here. Our returns centre will walk you through step-by-step how to return or exchange your order. We also offer complimentary return shipping labels on all US exchanges!

  • Why are Luxy Hair extensions non-returnable if opened?

    Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously and do not allow opened items to be returned for the safety of all our customers.

    We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.This is also why we offer a tester weft located in the bottom compartment of the box, so that you can determine whether or not the shade and texture is the right match for you, before having to fully commit to the set.

    If you are unsure what your ideal Luxy color match is, please e-mail our Support team at info@luxyhair.com with some images of your hair taken in natural lighting like the image below - we'll be happy to help!

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  • What is the return/exchange period?

    We will provide a full refund or exchange on unopened hair extensions within 60 days purchase.

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  • Can I return or exchange my order?

    Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on U.S. exchanges.

    Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.

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Help Topics

Questions answered by specific topic.

Contact Us

Contact Us

If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Your Bag

FREE Shipping + 60-day returns

Something Blue Scrunchie Set

Gravity-Defying Hair Ties: Brown

Gravity-Defying Hair Ties: Black

Gravity-Defying Hair Ties: Blonde

Gravity-Defying Hair Ties: Red

  • Can I return or exchange my order?

    Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on U.S. exchanges.

    Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.

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  • Do I have to pay taxes, customs, or duties on my order?

    Canada

    Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.

    At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.

    United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe

    Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.

    Other International

    At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.

    If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.

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  • How much does shipping cost?

    All US orders include FREE standard shipping (1-3 business days), excluding sample swatch orders.

    All orders to Canada over $250 USD ship via FREE DHL Express shipping (1-5 business days for delivery). Orders under $250 USD are $10 USD for shipping.

    All International orders (orders outside the U.S. and Canada) are shipped via DHL Express (1-5 business days for delivery) for a flat-rate $25 USD fee.

Easy 60-day Returns

24/7 Customer Support

U.S. Shipping Terms

FREE shipping on all orders (1-3 business days, excluding territories). FREE exchanges. Buy now, pay later.

Canada Shipping Terms

FREE express shipping on select orders (1-5 business days). No additional duties. Buy now, pay later.

International Shipping Terms

Low-cost express shipping available for all orders (1-5 business days). No additional duties or taxes. Buy now, pay later.

International Shipping Terms

Low-cost express shipping available for all orders (1-5 business days). Pre-pay duties and taxes at checkout.

Excluded From Shipping

Please note that we are currently unable to ship to your location.

Payment Methods

Buy now, pay later.

Virtual Color Match

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UPLOAD A PHOTO
  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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