Return and Exchange Policy
- Can I exchange or return my Accessory?
- Do I have to pay for the shipping of my return or exchange?
- When will I receive my new exchange?
- When will I receive my refund?
- How do I initiate a return or exchange?
- Why are Luxy Hair extensions non-returnable if opened?
- What is the return/exchange period?
- Can I return or exchange my order?
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?