When will I receive my exchange?

We will send you the different color/weight hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.

To initiate an exchange, please email our team at info@luxyhair.com with your order number and the set you'd like to exchange to, and we'll be happy to help.

All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange.

It takes 1-2 business days to process all orders from the moment we place it in our system. U.S. orders take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 2-10 business days. For more shipping details, please click here.

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