Exchange Policy

We are always here to help. 

We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. Good news is that Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.

To initiate an exchange, please email our team at info@luxyhair.com with your order number and the set you'd like to exchange to, and we'll be happy to help.

SHOP LUXY HAIR

Here are some FAQ in regards to our exchange policy:

  1. Can I exchange my order?
  2. What is the exchange period?
  3. Do I have to pay for the shipping of my exchange?
  4. How can I exchange my extensions for the right color?
  5. May I exchange my Luxy Hair extensions without contacting you or getting an RMA?
  6. When will I receive my exchange?
  7. Why are Luxy Hair extensions non-exchangeable if opened?
  8. How may I contact you?

1. Can I exchange my order?

Yes. We are happy to accept your set back for an exchange within 60 days, as long as it has not been opened, worn, or tampered with. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.

2. What is the exchange period?

We will provide an exchange on unopened hair extensions within 60 days of the date that you receive your hair extensions.

3. Do I have to pay for the shipping of my exchange?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Luxy Hair will not be responsible for lost packages.

4. How can I exchange my extensions for the right color?

We're sorry to hear your Luxies were not a good match!

In order to initiate an exchange, please e-mail info@luxyhair.com with your order number and the following information, and we'll be happy to provide you with our return address.

1. Please read about our exchange policy here.

2. If you agree to our exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement:

"I, (insert your full name), agree to the Luxy Hair exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my opened item back."

3. Please take 4-5 photos of your set as shown in the attached images. Kindly refer to the instructions that apply to the type of box you received.

Rectangle Box

Round Box

If you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.

5. May I exchange my Luxy Hair extensions without contacting you or getting an RMA?

You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

6. When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.

All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.

It takes 1-2 business days to process all orders from the moment we place it in our system. U.S. orders take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.

7. Why are Luxy Hair extensions non-exchangeable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.

8. How may I contact you?

You may contact us by e-mail at info@luxyhair.com. The Luxy Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

SHOP LUXY HAIR

Should you have any other questions, feel free to e-mail us at info@luxyhair.com. We're here to help!