Exchange Policy

We are always here to help. 

We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. Good news is that Luxy Hair extensions come with a tester weft in the bottom compartment of the box, which you can take out to determine whether the color is a good match.

Located in the U.S. and need to initiate an exchange? Please click here. Once a return is initiated, you will be presented with an Instant Refund voucher which will allow you to make a purchase for the set you would like to exchange to. You can then ship your original order back to us. 

If you are located internationally (outside of the U.S.) and need to exchange your Luxies, please email our team at info@luxyhair.com and we'll be happy to help you. 

Here are some FAQ in regards to our exchange policy:

  1. What is the exchange period?
  2. Do I have to pay for the shipping of my exchange?
  3. How can I exchange my extensions for the right color?
  4. May I exchange my Luxy Hair extensions without contacting you or getting an RMA?
  5. When will I receive my exchange?
  6. Why are Luxy Hair extensions non-exchangeable if opened?
  7. How may I contact you?

1. What is the exchange period?

We will provide an exchange on unopened hair extensions within 60 days of the date that you receive your hair extensions.

2. Do I have to pay for the shipping of my exchange?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Luxy Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

3. How can I exchange my extensions for the right color?

If you are located in the U.S., you may initiate an exchange here. 

Otherwise, if you are located internationally (outside of the U.S.), please e-mail us at info@luxyhair.com and let us know your order number, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange.

All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. We highly recommend to ship your set via a trackable shipping option, as that will greatly expedite the exchange process.

4. May I exchange my Luxy Hair extensions without contacting you or getting an RMA?

If you are located within the U.S., you may initiate a return by clicking here

Otherwise, if you are located internationally (outside of the U.S.), you must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

5. When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.

If you are located in the U.S. and need to initiate an exchange, please click here.

All international customers (outside of the U.S.) must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.

It takes 1-2 business days to process all orders from the moment we place it in our system. U.S. orders take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.

6. Why are Luxy Hair extensions non-exchangeable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.

7. How may I contact you?

You may contact us by e-mail at info@luxyhair.com. The Luxy Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

 

Should you have any other questions, feel free to e-mail us at info@luxyhair.com. We're here to help!