All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using this online currency converter.
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.
Please note that a 4% state sales tax will be collected on all orders made to New York. These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays the amount collected to the state.
Please note that Luxy Hair charges a 21% VAT on all orders shipped to a country within the European Union (EU). These collected taxes are mandated by the Dutch government and Luxy Hair in no way benefits from this and directly pays this amount collected to the government.
Luxy Hair is a Canadian operated company based in Toronto, Canada, with shipping facilities worldwide. If you are ordering outside of Canada, your credit card company or bank might charge you a fee of $1-$10 that might display as if it was charged by Luxy Hair. This fee is not charged by Luxy Hair as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by Luxy Hair. Please contact your credit card provider or bank directly in regards to this charge.
No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Luxy Hair does NOT keep credit card information on record.
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.