We are always here to help.
We are pleased to accommodate returns and exchanges within 60 days on all full sets that have not been opened, worn, or tampered with. Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
Located in the U.S. and need to initiate a return? Please click here. If you are located internationally (outside of the U.S.) and need to return your Luxies, please email our team at firstname.lastname@example.org and we'll be happy to help you.
Here are some FAQ in regards to our return policy:
Do I have to pay for the shipping of my return?
May I return my Luxy Hair extensions without contacting you or getting an RMA?
When will I receive my refund?
How may I contact you?
How do I know if the shade is a good match without opening the box?
Will I be refunded my express shipping cost?
How can I return my extensions?
Can I return my Volumizer weft?
1. Do I have to pay for the shipping of my return?
We offer free return and exchange shipping for all U.S. orders. If you are located internationally (outside of the U.S.) you will be responsible for your own return shipping costs.
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
3. When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
You may contact us by e-mail at email@example.com. The Luxy Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
5. How do I know if the shade is a good match without opening the box?
We understand that it can be hard determining your ideal Luxy color match from your computer screen. Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
6. Will I be refunded my express shipping cost?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.
7. How can I return my extensions?
We're sorry to hear your Luxies were not a good match!
If you need help choosing a better match in exchange, feel free to first send us some photos of your hair taken in natural lighting to firstname.lastname@example.org and we'll be happy to help.
If you are located in the U.S., you may initiate a return by clicking here.
If you are located internationally, please e-mail us at email@example.com with your order number and the following information, and we'll be happy to provide you with our return address.
1. If you agree to our return policy and guarantee that the item has not been opened and taken out of its security seal, please copy/paste the following statement when emailing us:
"I, (insert your full name), agree to the Luxy Hair return policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will not receive my opened item back."
2. Please take 4-5 photos of your set as shown in the attached images. Kindly refer to the instructions that apply to the type of box you received.
Also, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.
8. Can I return my Volumizer weft?
We are happy to accommodate a return or exchange on any unopened Volumizer wefts within 60 days of purchase. To initiate your return, please reach out to our Customer Service team at firstname.lastname@example.org.
Kindly note, if the security seals on your box have been opened or tampered with, we will not be able to accept your product back for a return due to hygienic reasons.
Should you have any other questions, feel free to e-mail us at email@example.com. We're here to help!